Support
We're here to help you get the most out of FluxCascade. Here's how to reach us and what to expect.
Contact Options
Email Support
Best for:
- Technical issues and bug reports
- Account and billing questions
- Feature requests
- General inquiries
Response time: Within 24 hours on business days
In-App Chat
Click the Help button in the bottom-right corner of FluxCascade to start a chat.
Best for:
- Quick questions
- Real-time troubleshooting
- Guided walkthroughs
Available: Monday–Friday, 9 AM – 6 PM ET
Community Discord
Best for:
- Connecting with other users
- Sharing tips and best practices
- Feature discussions
- Beta testing feedback
Documentation
You're already here! Our docs cover:
- Quick Start Guide – Get up and running
- Integration Guides – Platform-specific setup
- FAQ – Common questions
- Troubleshooting – Problem-solving
Getting Help Faster
When contacting support, include this information for faster resolution:
For Sync Issues
- Mapping name – Which mapping is affected?
- Sync job ID – Found in sync details
- Error message – Exact text of any errors
- Timestamps – When did the issue occur?
- Expected vs. actual – What should happen vs. what happened?
For Connection Issues
- Platform – HubSpot, Jobber, Pipedrive, etc.
- Error message – What error are you seeing?
- Steps taken – What have you tried?
- Screenshot – If helpful
For Data Issues
- Record identifier – Email, ID, or other identifier
- Source value – What the data looks like in source
- Target value – What the data looks like in target
- Expected value – What it should be
Support Plans
Free Plan
- Email support
- Community Discord access
- Self-service documentation
- Response within 48 hours
Pro Plan
- Priority email support
- In-app chat during business hours
- Response within 24 hours
- Onboarding assistance
Enterprise Plan
- Dedicated support representative
- 4-hour response time for critical issues
- Phone support available
- Custom integration assistance
- Quarterly business reviews
View pricing for plan details.
Feature Requests
We love hearing your ideas! Submit feature requests:
- Email – Send to support@fluxcascade.com with subject "Feature Request"
- Discord – Post in the #feature-requests channel
- In-app – Use the feedback widget
Include:
- What you're trying to accomplish
- How you're currently working around it
- How important it is to your workflow
We review all requests and prioritize based on user demand and feasibility.
Bug Reports
Found a bug? Help us fix it faster:
- Describe the bug – What happened?
- Steps to reproduce – How can we see it?
- Expected behavior – What should happen?
- Screenshots/videos – Visual evidence helps
- Environment – Browser, OS, account email
Submit via email or in-app chat.
Service Status
Check our status page for:
- Current system status
- Scheduled maintenance
- Past incidents
Subscribe to receive notifications about outages and maintenance.
Office Hours
Join our weekly office hours for live Q&A with the FluxCascade team:
When: Wednesdays, 2 PM ET
Where: Zoom link
What: Live demo, Q&A, tips and tricks
No registration required – just show up!
Security Concerns
For security issues or vulnerabilities:
Email: security@fluxcascade.com
We take security reports seriously and will respond within 24 hours. See our Security Policy for details.
Legal & Compliance
For legal, privacy, or compliance inquiries:
Email: legal@fluxcascade.com
We can provide:
- Data Processing Agreements (DPA)
- Security questionnaires
- Compliance certifications
- Privacy impact assessments
Sales & Partnerships
Interested in:
- Enterprise plans
- Custom integrations
- Partnership opportunities
- Reseller agreements
Email: sales@fluxcascade.com
We're committed to your success. Don't hesitate to reach out – we're here to help!