Support
If you need help with FluxCascade, here's how to reach us and what to expect.
Need help? Submit a ticket
Describe your issue and attach screenshots — our team will get back to you.
Contact Options
Email Support
Best for:
- Technical issues and bug reports
- Account and billing questions
- Feature requests
- General inquiries
Response time: We typically respond within 1–2 business days
In-App Support Tickets
Click Help & Support in the sidebar or use the Submit a Ticket button above to open the ticket form directly. You can attach screenshots and set priority and category to help us triage faster.
Best for:
- Detailed bug reports with screenshots
- QA findings
- Issues that need tracking
Documentation
You're already here! Our docs cover:
- Quick Start Guide – Get up and running
- Integration Guides – Platform-specific setup
- FAQ – Common questions
- Troubleshooting – Problem-solving
Getting Help Faster
When contacting support, include this information for faster resolution:
For Sync Issues
- Mapping name – Which mapping is affected?
- Sync job ID – Found in sync details
- Error message – Exact text of any errors
- Timestamps – When did the issue occur?
- Expected vs. actual – What should happen vs. what happened?
For Connection Issues
- Platform – HubSpot, Jobber, Pipedrive, etc.
- Error message – What error are you seeing?
- Steps taken – What have you tried?
- Screenshot – If helpful
For Data Issues
- Record identifier – Email, ID, or other identifier
- Source value – What the data looks like in source
- Target value – What the data looks like in target
- Expected value – What it should be
Support Plans
Free Plan
- Email support
- Self-service documentation
- Best-effort response within 2 business days
Pro Plan
- Priority email support
- In-app ticket support
- Typically responds within 1 business day
- Onboarding assistance
Enterprise Plan
- Dedicated support representative
- 4-hour response time for critical issues
- Phone support available
- Custom integration assistance
- Quarterly business reviews
View pricing for plan details.
Feature Requests
We love hearing your ideas! Submit feature requests:
- Email – Send to support@fluxcascade.com with subject "Feature Request"
- In-app – Submit a ticket with category "Feature Request"
Include:
- What you're trying to accomplish
- How you're currently working around it
- How important it is to your workflow
We review all requests and prioritize based on user demand and feasibility.
Bug Reports
Found a bug? Help us fix it faster:
- Describe the bug – What happened?
- Steps to reproduce – How can we see it?
- Expected behavior – What should happen?
- Screenshots/videos – Visual evidence helps
- Environment – Browser, OS, account email
Submit via the ticket form above, email, or the sidebar Help & Support button.
Need help? Submit a ticket
Describe your issue and attach screenshots — our team will get back to you.
Service Status
Check our status page for:
- Current system status
- Scheduled maintenance
- Past incidents
Subscribe to receive notifications about outages and maintenance.
Security Concerns
For security issues or vulnerabilities:
Email: security@fluxcascade.com
We take security reports seriously and aim to acknowledge them within one business day. See our Security Policy for details.
Legal & Compliance
For legal, privacy, or compliance inquiries:
Email: legal@fluxcascade.com
We can provide:
- Data Processing Agreements (DPA)
- Security questionnaires
- Compliance certifications
- Privacy impact assessments
Sales & Partnerships
Interested in:
- Enterprise plans
- Custom integrations
- Partnership opportunities
- Reseller agreements
Email: sales@fluxcascade.com
We're committed to your success. Don't hesitate to reach out – we're here to help!