Privacy Policy

Information You Provide

• Account Information: When you create an account, we collect your name, email address, company name, and password.
• Payment Information: If you subscribe to a paid plan, we collect billing information through our payment processor (Stripe). We do not store your full credit card number.
• Integration Credentials: When you connect third-party services, we store encrypted OAuth tokens to maintain those connections.
• Support Communications: When you contact us, we collect the information you provide in your messages.

Information Collected Automatically

• Usage Data: We collect information about how you use our Services, including pages visited, features used, and sync job statistics.
• Device Information: We collect device type, operating system, browser type, and IP address.
• Log Data: Our servers automatically log information including access times, pages viewed, and referring URLs.

Customer Data

When you use our Services to sync data between platforms, we process the data you choose to sync ("Customer Data"). We process Customer Data solely as a data processor on your behalf, in accordance with your instructions and our Terms of Service.

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process your transactions and manage your subscriptions
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Personalize and improve your experience
• Send you marketing communications (with your consent)

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With vendors who help us operate our business (hosting, payment processing, analytics).
• Legal Requirements: When required by law or to respond to legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you direct us to share information with third parties.

We implement appropriate technical and organizational measures to protect your data:

• All data is encrypted in transit using TLS 1.3
• Sensitive data (OAuth tokens) is encrypted at rest using AES-256
• We use secure, SOC 2 compliant infrastructure providers
• Access to customer data is restricted and logged
• We conduct regular security assessments and penetration testing

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We will also retain your information as necessary to:

• Comply with our legal obligations
• Resolve disputes
• Enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Request a portable copy of your data
• Opt-out: Opt out of marketing communications at any time
• Restrict Processing: Request that we limit how we use your data

To exercise these rights, please contact us at privacy@fluxcascade.com.

We use cookies and similar technologies to:

• Essential Cookies: Required for the Services to function (authentication, security)
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may impact the functionality of our Services.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice (such as email notification).